1. Data We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, or contact customer support.

• Personal Identifiers: Name, email address, phone number, shipping address.
• Commercial Information: Records of products purchased, order history, and preferences.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Contents of your inquiries, feedback, and support requests.

Automated Collection

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

2. Purpose of Data Processing

Your data is processed for specific, legitimate purposes related to our textile manufacturing and bedding design services.

• To process and fulfill your orders for bedding products.
• To communicate with you about your account, orders, and our services.
• To improve our website, product offerings, and customer service.
• To comply with legal obligations and prevent fraud.

We do not use your personal data for unrelated marketing purposes without your explicit consent.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers strictly necessary to operate our business.

Service Providers

These include payment processors, shipping carriers, and IT service hosts. They are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, such as to comply with a subpoena or similar legal process.

4. Your Rights & Choices

You have certain rights regarding your personal information, subject to local data protection laws.

• Access & Portability: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Objection & Restriction: You can object to or request restriction of certain processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details in the "Contact for Privacy Requests" section.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax, accounting, or warranty purposes).

6. Contact for Privacy Requests

For questions about this policy or to exercise your data protection rights, please contact our data protection contact point:

Email: info@mybigpillow.com
Phone: 205.909.8377
Address: 765 Emie Extensions Suite 296

We will respond to your request within a reasonable timeframe as required by law.

Policy Updates

This policy was last updated on April 15, 2024. We may update this policy periodically. The latest version will always be posted on this page.